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Operations

Running a Padel Club: Complete Operations Guide

January 12, 202613 min read

You've built the club. Now you need to run it profitably. Here's the complete operations guide — staffing, technology, daily routines, and the KPIs that matter.

Staffing Model

A 6-court club typically needs 11 full-time equivalents:

RoleCountKey Responsibilities

|------|-------|---------------------|

General Manager1P&L ownership, strategy, partnerships
Front Desk2Bookings, customer service, membership sales
Head Coach1Program design, coach management, academy
Coaches2-3Private lessons, group clinics, events
Maintenance2Court upkeep, facility cleaning, equipment
F&B Manager1Café/bar operations, inventory, events
F&B Staff1-2Service, preparation, event catering

Total monthly payroll: $25,000-$45,000 depending on market. Dubai and US are at the high end; Spain, Thailand, and emerging markets at the low end.

Daily Operations Checklist

Morning (6-8 AM)

  • Court inspection: check turf, glass panels, lighting
  • Sand redistribution if needed (every 2-3 days)
  • F&B setup and inventory check
  • System check: booking platform, POS, access control

    • Midday (12-2 PM)

  • Quick court clean between sessions
  • Social media post (content calendar)
  • Coaching schedule review for afternoon/evening

    • Evening Close (10 PM - 12 AM)

  • Full court sweep and sand grooming
  • Revenue reconciliation
  • Incident/maintenance log
  • Next-day prep

    • Technology Stack

    Four systems you need from day one:

  • Booking platform — Playtomic, CourtReserve, or MATCHi. Handles online bookings, recurring sessions, and payments.
  • POS system — Square, SumUp, or Lightspeed. For F&B, pro shop, and walk-in payments.
  • Access control — Automated door/gate system linked to bookings. Reduces front desk dependency during off-peak hours.
  • Court cameras — Optional but valuable. Live streaming for leagues, replay for coaching, security for off-hours.

    • Court Maintenance Schedule

    TaskFrequencyTimeNotes

    |------|-----------|------|-------|

    Sand groomingDaily15 min/courtUse drag mat, redistribute evenly
    Turf brushingWeekly30 min/courtCounter pile direction
    Glass cleaningWeekly20 min/courtInside and outside panels
    Deep sand cleanMonthly1 hr/courtRemove debris, level sand
    Turf inspectionQuarterly30 min/courtCheck for wear, seam integrity
    LED checkMonthly15 min/courtReplace any dimming units
    Full turf replacement5-7 years2 days/courtBudget $2,000-$3,000/court

    KPIs That Matter

    Track these weekly, review monthly:

  • Occupancy rate — below 45% needs action, 60% is target, above 75% means expand
  • Revenue per court — $8K-$15K/month depending on market
  • Coaching attachment rate — % of bookings that include coaching (target: 20%+)
  • Customer retention — monthly active players returning within 30 days (target: 65%+)
  • F&B revenue per visit — $8-$15 average spend target
  • NPS score — survey quarterly, target 50+

    • Common Mistakes

  • Under-investing in coaching: Clubs that treat coaching as an afterthought leave 15-20% revenue on the table
  • Ignoring F&B: A good café/bar extends average visit time from 1.5 to 2.5 hours and adds $8-$15 per visit
  • No community building: Leagues, social nights, and tournaments create stickiness. Clubs with active communities have 40% lower churn
  • Deferred maintenance: Sand degradation and turf wear compound. Preventive maintenance costs 1/5 of reactive replacement

    • Related Reading

  • Is a Padel Club Profitable? Real Numbers from the Industry
  • Padel Club Revenue Model: How Profitable Is a Padel Club?
  • Best Padel Court Manufacturers Compared
  • How to Open a Padel Club: Complete 2026 Guide

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